Refund Policy

This policy applies to subscriptions to the FIELDIVERSE platform. FIELDIVERSE is operated by Fieldiverse LLC. It forms part of our Terms & Conditions. All prices and refunds are in US dollars (USD).

1. 30-day money-back guarantee

We offer a 30-day money-back guarantee on your first paid subscription charge. If FIELDIVERSE is not right for you, request a full refund within 30 days of that charge — no explanation required.

2. Free trial

New workspaces include a 14-day free trial. You are not charged if you cancel before the trial ends, and no payment is taken until the trial converts.

3. How to request a refund

Email support@fieldiverse.com from the email address used at checkout, or cancel from your workspace billing settings and tell us you would like a refund. Include your workspace name and the invoice or charge date. We acknowledge requests within 2 business days and approve or decline within 5 business days, explaining the reason if we decline.

4. How refunds are paid

Approved refunds are returned to the original payment method through our payment processor, Stripe. Funds typically appear within 5–10 business days depending on your bank or card issuer. We cannot refund to a different card, account or person. Any sales tax collected is refunded proportionally with the refunded amount.

5. Renewals and cancellations

Subscriptions renew automatically at the then-current price until cancelled. You may cancel at any time from your workspace billing settings or by contacting support. Cancellation stops future renewals; your access continues to the end of the period you have already paid for, and partial periods are not otherwise refunded. If a renewal charge takes you by surprise, contact us within 30 days of that charge and we will make it right.

6. Annual plans and downgrades

Annual subscriptions cancelled after the 30-day guarantee window may be refunded on a pro-rata basis for complete unused months, less any discount that was granted in reliance on the full term. Downgrades take effect at the next renewal and do not generate a refund for the current period.

7. What is not refundable

• Usage-based charges already consumed, such as SMS delivery and AI usage beyond plan allowances.
• Onboarding, data migration or professional services already delivered; the portion not yet performed is refundable.
• Periods during which an account was suspended or terminated for breach of our Terms, including fraud or abuse.
• Third-party charges you incur outside FIELDIVERSE.

8. Service interruptions

If a confirmed platform outage materially prevents you from using the Service for an extended period, contact support and we will issue a service credit or pro-rata refund at our discretion.

9. Duplicate charges and billing errors

We refund duplicate charges and billing errors in full as soon as they are verified, regardless of the 30-day window.

10. Chargebacks

Please contact us before disputing a charge with your bank — we can usually resolve it faster. Accounts with an open chargeback may be suspended until the dispute is resolved.

11. Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer protection law. Where local law grants a longer or broader refund right, that law applies.

12. Contact

FIELDIVERSE — billing@fieldiverse.com or support@fieldiverse.com