Terms & Conditions

These Terms & Conditions govern your access to and use of FIELDIVERSE (the "Service"), a multi-industry field service management platform. FIELDIVERSE is operated by Fieldiverse LLC. References in these Terms to "FIELDIVERSE", "we", "us" or "our" refer to the operator of the FIELDIVERSE platform. By creating an account, subscribing, or continuing to use the Service, you agree to these terms.

1. Eligibility and authority

You must be of legal age to enter a contract. If you accept these terms on behalf of a business, you confirm you have authority to bind that business.

2. The Service

FIELDIVERSE provides scheduling and dispatch, customer records, service plans, agreements and invoicing with electronic signature, technician mobile workflows, customer messaging, document storage and business reporting, together with optional AI-assisted features. We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you have selected.

3. Accounts and accurate information

• You are responsible for keeping account credentials confidential.
• You are responsible for all activity that occurs under your workspace and users.
• You will provide accurate account and billing information and keep it current.

4. Acceptable use

You must not misuse the Service. In particular, you must not:

• use the Service for unlawful purposes or in violation of applicable regulations;
• send fraudulent, deceptive, or unsolicited bulk messages (including SMS spam);
• infringe the intellectual property or privacy rights of others;
• interfere with the security or integrity of the Service, including malware, probing, penetration attempts, scraping, or circumventing technical limits;
• reverse engineer, resell, or redistribute the Service.

5. Your content and customer data

You retain ownership of the data you upload, including customer records, photos, documents and branding. You grant us a limited license to host, process and transmit that content solely to provide the Service. You are responsible for having the rights and lawful basis to upload and process it, including consent for text messaging where required.

6. Text messaging (SMS) terms

FIELDIVERSE provides SMS and MMS messaging so you can communicate with your own customers about appointments, dispatch and arrival updates, service results, and billing. You are the message sender; FIELDIVERSE and its telecom provider are conduits.

• Consent. You may only text a customer who gave you their mobile number and agreed to receive service-related texts at that number (prior express consent). You must keep a record of that consent and produce it on request. Consent must not be a condition of purchase, and you must not text purchased, scraped, or rented lists.
• Program content. Messages must be limited to appointment, dispatch, service, support and billing communications for an existing service relationship. No unrelated marketing, and none of the content categories carriers prohibit (illegal substances, high-risk lending, adult content, hate speech, or similar).
• Opt-out. Recipients may reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT at any time to unsubscribe. The platform records the opt-out, sends a single confirmation, and blocks all further texts from your workspace to that number until the recipient replies START. You must not attempt to circumvent an opt-out through another number or channel, and you must also honour opt-out requests received by phone or email — record them in the consent list.
• HELP and identification. Replying HELP returns your business name, contact details and opt-out instructions. Your messages must identify your business.
• Rates. Message and data rates may apply to recipients, message frequency varies with service activity, and there is no additional charge from FIELDIVERSE for STOP/HELP replies.
• Carrier terms. Delivery depends on mobile carriers. Carriers are not liable for delayed or undelivered messages, and messages may be filtered or blocked by carrier policy or A2P registration status.
• Registration and compliance. You are responsible for complying with the TCPA, CTIA Messaging Principles and Best Practices, and applicable state law, and for providing accurate business information for A2P 10DLC brand and campaign registration. We may suspend messaging for your workspace immediately if we receive credible complaints, carrier violations, or evidence of messaging without consent.

7. AI-assisted features

• AI outputs (drafted agreements, advisor suggestions, pest identification, help answers) may be inaccurate or incomplete and are not legal, financial, medical or regulatory advice. Review all output before relying on it or sending it to a customer.
• You are responsible for your prompts, the inputs you submit, having rights to that content, and how you use the output.
• You must not use AI features to generate illegal content, deepfakes, hate speech, malware, or to attempt to bypass safety controls.
• We may filter, refuse, remove or restrict content and outputs, and may suspend accounts for repeated or serious abuse. Rights holders may report infringing content to support@fieldiverse.com and we will act on valid reports, including terminating repeat infringers.

8. Intellectual property

We retain all rights, title and interest in the Service, including its software, documentation, design and branding. No rights are granted except as expressly stated here. White-label branding applies your logo and details to documents you generate; it does not transfer ownership of the platform.

9. Payment, subscription and taxes

Subscriptions are billed in advance at the price and frequency shown at checkout and renew automatically until cancelled. FIELDIVERSE is the seller of record for FIELDIVERSE subscriptions. Payments are processed securely by our payment processor, Stripe, and applicable sales tax is calculated and collected at checkout. Cancellation and refund mechanics are governed by our Refund Policy.

10. Service availability and territory

The Service is offered only to businesses operating in North America (the United States, Canada and Mexico). We do not market, sell or support the Service outside that territory, and we may decline or refund an order placed from outside it. You are responsible for compliance with the laws and licensing requirements of the jurisdictions in which you operate.

11. Service level

We work to keep the Service available and performing well, but we do not guarantee that it will be uninterrupted, timely, secure or error-free. Maintenance, third-party outages and events outside our control may affect availability.

12. Warranties

Except as expressly stated, the Service is provided "as is". To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

13. Limitation of liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, consequential, special or punitive damages, or for lost profits, revenue, data or goodwill. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

14. Indemnity

You will indemnify and hold us harmless from claims arising out of your content, your use of the Service, your messaging to customers, or your breach of these terms.

15. Suspension and termination

We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated or serious policy violations. You may cancel at any time. On termination your access ends; you may export your data during a 30-day window, after which we may delete or anonymise it in line with our Privacy Notice.

16. Changes to the Service and these terms

We may update the Service and these terms. Material changes will be notified in-app or by email before they take effect. Continued use after the effective date constitutes acceptance.

17. Assignment, governing law and disputes

You may not assign these terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond reasonable control. These terms are governed by the laws of the State of New York, United States, and the parties submit to the courts located in Orange County, New York. The parties will attempt good-faith resolution before pursuing a claim.

18. Contact

FIELDIVERSE — support@fieldiverse.com