Privacy Policy

FIELDIVERSE ("FIELDIVERSE," "we," "us," or "our") is operated by Fieldiverse LLC. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use the FIELDIVERSE website, mobile application, field service management platform, customer portals, communications services, and related services (collectively, the "Services").

FIELDIVERSE provides software to service businesses that use the platform to manage customers, appointments, technicians, communications, invoices, payments, documents, and other business activities.

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Our Role

FIELDIVERSE may act as either a data controller or service provider depending on the information involved.

For information relating directly to FIELDIVERSE account holders, website visitors, prospective customers, and users of our Services, Fieldiverse LLC generally determines how that information is processed.

When a business using FIELDIVERSE enters, uploads, receives, or manages information about its own customers, employees, technicians, prospects, or other individuals, FIELDIVERSE generally processes that information on behalf of that business.

Each business using FIELDIVERSE is responsible for obtaining any permissions and consents required to collect and use information relating to its customers, including any consent required for telephone calls, email, SMS, or MMS communications.

2. Information We Collect

Depending on how you interact with FIELDIVERSE, we may collect the following categories of information.

Account Information

We may collect:

• Name
• Business name
• Email address
• Telephone number
• User role
• Username or account identifier
• Authentication information
• Account preferences
• Business address
• Subscription information

We use this information to create, maintain, authenticate, and secure FIELDIVERSE accounts.

Customer and Workspace Information

Businesses using FIELDIVERSE may enter information such as:

• Customer names
• Customer addresses
• Email addresses
• Telephone numbers
• Service locations
• Appointment information
• Work orders
• Service history
• Notes
• Photos
• Documents
• Agreements
• Estimates
• Invoices
• Payment records
• Electronic signatures
• Service plans
• Customer communications

FIELDIVERSE processes this information to provide the Services requested by the business using the platform.

Billing and Payment Information

We may collect:

• Subscription plan
• Billing contact information
• Invoice information
• Payment status
• Transaction information
• Last four digits of a payment card
• Card type or brand

Full payment card information is processed by our payment processor and is not stored directly by FIELDIVERSE.

Communications Information

We may collect information relating to communications sent or received through FIELDIVERSE, including:

• Support requests
• Emails
• In-app communications
• SMS and MMS messages
• Sender and recipient telephone numbers
• Message timestamps
• Delivery status
• Error information
• Opt-in records
• Opt-out records
• Customer support conversations

Device, Usage, and Technical Information

We may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Login activity
• Pages or features accessed
• Date and time of activity
• Application errors
• Security logs
• Audit logs
• Device identifiers

We use this information to operate, secure, troubleshoot, and improve the Services.

Location Information

Certain FIELDIVERSE features may use service addresses for dispatching, scheduling, route planning, and mapping.

If enabled by a business and expressly permitted by a user, FIELDIVERSE may also collect a technician's or crew member's device location while the FIELDIVERSE application is open.

Device location may include:

• Latitude
• Longitude
• Accuracy
• Date and time

Location information is used for legitimate field-service functions such as dispatching, routing, scheduling, and crew coordination.

FIELDIVERSE does not use precise device location information for advertising.

3. How We Use Information

We may use personal information to:

• Create and manage accounts
• Operate the FIELDIVERSE platform
• Schedule and dispatch field services
• Maintain customer and service records
• Deliver work orders and documents
• Process subscription payments
• Generate invoices and receipts
• Provide customer support
• Send service-related communications
• Facilitate SMS and MMS messaging
• Provide appointment reminders
• Provide technician arrival notifications
• Provide billing and payment notifications
• Provide service completion notifications
• Improve product functionality
• Diagnose technical issues
• Detect fraud or abuse
• Protect accounts and data
• Maintain security and audit records
• Comply with applicable laws
• Enforce our agreements and policies

We may also use information for other purposes disclosed when the information is collected.

4. How We Share Information

FIELDIVERSE does not sell personal information.

We do not rent personal information to data brokers or lead-generation companies.

We may disclose information to service providers that perform functions necessary to operate FIELDIVERSE, including providers of:

• Cloud hosting
• Database services
• Authentication
• Email delivery
• SMS and telecommunications infrastructure
• Payment processing
• Mapping
• Application monitoring
• Analytics
• Customer support technology
• Artificial intelligence services
• Security and fraud prevention

These providers may process information only as necessary to provide services to FIELDIVERSE and are not authorized by FIELDIVERSE to use the information for their own independent marketing purposes.

We may also disclose information when required by law, court order, subpoena, governmental request, or when reasonably necessary to protect the rights, property, security, or safety of FIELDIVERSE, our users, or others.

We may disclose non-SMS-related business information in connection with a merger, acquisition, restructuring, financing, or sale of assets, subject to applicable law and appropriate confidentiality protections.

IMPORTANT SMS AND MOBILE INFORMATION EXCEPTION

The sharing provisions above do not apply to text messaging originator opt-in data and consent.

FIELDIVERSE does not sell, rent, share, transfer, disclose, or otherwise provide mobile telephone numbers, SMS or MMS opt-in information, or text messaging consent to third parties or affiliates for marketing, promotional, advertising, lead-generation, or resale purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging opt-in data and consent will not be shared with any third parties, affiliates, lead generators, or other businesses for their own marketing or promotional purposes.

SMS consent is specific to the business and messaging program for which the consumer provided consent.

Consent to receive messages from one business using FIELDIVERSE does not constitute consent to receive messages from FIELDIVERSE, another FIELDIVERSE customer, another business, an affiliate, or any unrelated organization.

SMS consent cannot be sold, rented, transferred, assigned, or passed from one business to another.

Telecommunications and infrastructure providers, including providers used to transmit SMS or MMS messages, may process mobile information only as necessary to provide the requested messaging service. Such providers are not authorized by FIELDIVERSE to use mobile information or SMS consent for their own marketing or promotional purposes.

5. SMS and MMS Messaging

Businesses using FIELDIVERSE may use the platform to communicate with their own customers through SMS or MMS.

These communications may include:

• Appointment confirmations
• Appointment reminders
• Rescheduling notices
• Technician dispatch notifications
• Technician en-route notifications
• Technician arrival notifications
• Service updates
• Service completion notifications
• Invoice notifications
• Payment reminders
• Payment confirmations
• Receipt notifications
• Account-related notifications
• Customer support communications
• Responses to customer questions

Unless a separate marketing program with separate consent has been established, FIELDIVERSE messaging is intended for transactional, informational, service-related, and customer-support communications.

6. SMS Consent

Customers must provide consent before receiving messages where consent is required by applicable law or carrier rules.

SMS consent must be knowingly and voluntarily provided to the specific business that will send the messages.

Providing consent to receive SMS or MMS messages is not a condition of purchasing goods or services.

When website or application forms are used to collect SMS consent, the messaging consent option should be presented separately and must not be pre-selected.

Users must be able to decline SMS consent while still completing the underlying transaction, account registration, service request, or other applicable action where required.

The sending business is responsible for maintaining appropriate evidence of consent.

7. SMS Message Frequency and Charges

Message frequency varies based on customer activity, appointments, services, account activity, and communications with the sending business.

Message and data rates may apply.

Wireless carriers are not liable for delayed or undelivered messages.

8. SMS Opt-Out

Recipients may opt out of SMS communications at any time by replying:

STOP

Recipients may also use other supported opt-out keywords, including:

• STOPALL
• UNSUBSCRIBE
• CANCEL
• END
• QUIT

After an opt-out request is received, a confirmation message may be sent confirming that the recipient has been unsubscribed.

No additional messages from that messaging program should be sent unless the recipient subsequently provides valid consent to receive messages again.

Where supported, recipients may reply START to resubscribe.

9. SMS Help

Recipients may reply HELP for assistance.

Users may also contact FIELDIVERSE at:

support@fieldiverse.com

For questions about an appointment, invoice, service, or other relationship with a particular service business, recipients should contact that business directly.

10. SMS Information We Retain

To provide messaging functionality and maintain compliance records, FIELDIVERSE may process or retain:

• Sender telephone number
• Recipient telephone number
• Message content
• Message timestamp
• Delivery status
• Error status
• Media attachments
• Opt-in records
• Consent records
• Opt-out records
• Messaging preferences

Opt-out records may be retained as necessary to ensure that opt-out requests continue to be honored.

SMS information is not used by FIELDIVERSE for third-party advertising, lead generation, or resale.

11. Artificial Intelligence Features

Certain FIELDIVERSE features may use artificial intelligence services to assist with tasks such as document generation, customer support, business assistance, service recommendations, image analysis, or other platform functionality.

Information submitted to these features may be processed by technology providers acting on behalf of FIELDIVERSE.

We seek to use service providers under terms that restrict their ability to use customer information for unrelated purposes.

Users should not intentionally submit unnecessary sensitive personal information to AI-assisted features.

Artificial intelligence output may contain errors and should be reviewed before being relied upon.

FIELDIVERSE does not use artificial intelligence to make automated decisions that produce legal or similarly significant effects concerning individuals.

12. Cookies and Similar Technologies

FIELDIVERSE may use cookies, browser storage, and similar technologies to:

• Keep users signed in
• Maintain account sessions
• Remember preferences
• Improve functionality
• Secure accounts
• Analyze application performance
• Diagnose technical problems

Where required by applicable law, optional cookies are used only after appropriate consent is obtained.

FIELDIVERSE does not use mobile telephone numbers or SMS consent information for cookie-based advertising or cross-site advertising.

Cookie settings

13. Data Security

FIELDIVERSE uses administrative, organizational, and technical safeguards designed to protect personal information.

These safeguards may include:

• Encryption in transit
• Encryption at rest
• Authentication controls
• Role-based access controls
• Database access restrictions
• Tenant and workspace separation
• Audit logging
• Access monitoring
• Secret and credential management
• Limited administrative access

No internet-based platform or electronic storage method can guarantee absolute security.

Users are responsible for maintaining secure passwords and protecting their login credentials.

14. Data Retention

We retain information for only as long as reasonably necessary to provide the Services, comply with our legal obligations, resolve disputes, maintain security, and enforce agreements.

Typical retention periods may include:

• Account and workspace information for the duration of an active subscription
• Customer workspace information for the period determined by the business controlling that information
• Billing, tax, and accounting records as required by applicable law
• Security and audit records for a reasonable period appropriate to their purpose
• Support communications for a reasonable period after resolution
• Opt-out information for as long as necessary to continue honoring an opt-out request
• Backup information according to our backup and deletion schedules

When information is no longer required, we may delete or anonymize it unless continued retention is required by law.

15. Business Customer Data

Businesses using FIELDIVERSE are responsible for the personal information they collect from their own customers and employees.

FIELDIVERSE processes this information according to the business customer's instructions and the functionality of the Services.

If you are a customer of a service business using FIELDIVERSE and would like to access, correct, or delete information maintained by that business, you should first contact the business directly.

FIELDIVERSE may assist the business in responding to valid privacy requests.

16. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request a copy of certain personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Opt out of certain uses of personal information
• Appeal certain privacy-request decisions where applicable

FIELDIVERSE does not discriminate against users for exercising applicable privacy rights.

Requests regarding information controlled directly by FIELDIVERSE may be submitted to:

support@fieldiverse.com

We may need to verify your identity before fulfilling certain requests.

17. California and Other U.S. State Privacy Rights

Residents of states with comprehensive privacy laws may have additional rights under applicable state law.

Depending on the law applicable to you, these rights may include rights to:

• Know what personal information is collected
• Access personal information
• Correct inaccurate information
• Delete personal information
• Obtain a portable copy of information
• Opt out of certain sales or sharing
• Opt out of targeted advertising
• Appeal a denied request

FIELDIVERSE does not sell personal information.

FIELDIVERSE does not share mobile telephone numbers or messaging opt-in consent with third parties or affiliates for marketing or promotional purposes.

18. International Users

FIELDIVERSE is operated from the United States.

Information may be processed in the United States or other countries where FIELDIVERSE or its service providers maintain operations.

Where legally required, we use appropriate safeguards for international data transfers.

19. Children's Privacy

FIELDIVERSE is a business-oriented service and is not directed to children under the age of 16.

We do not knowingly collect personal information directly from children under 16.

If we learn that information from a child under 16 has been collected inappropriately, we will take reasonable steps to delete it.

20. Third-Party Services

FIELDIVERSE may integrate with third-party products or services.

Third-party services may maintain their own privacy policies and terms. Their privacy practices are governed by their own policies when users interact directly with those services.

This provision does not permit the sharing or transfer of SMS opt-in data or messaging consent for third-party marketing or promotional purposes.

21. Business Transfers

If Fieldiverse LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of some or all of its assets, certain business information may be transferred as permitted by law.

However, SMS and MMS originator opt-in data and messaging consent are excluded from any transfer for marketing or promotional use and may not be sold, rented, transferred, or provided to another entity for such purposes.

Any successor operating FIELDIVERSE would remain subject to applicable privacy obligations regarding information it lawfully receives.

22. Legal Disclosures

We may disclose information if reasonably necessary to:

• Comply with applicable law
• Respond to valid legal process
• Respond to lawful governmental requests
• Protect FIELDIVERSE's legal rights
• Investigate fraud or abuse
• Protect users or the public from harm
• Enforce agreements

Nothing in this provision permits FIELDIVERSE to share mobile telephone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for marketing or promotional purposes.

23. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, legal requirements, or business practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Where required by law, we will provide additional notice of material changes.

24. Contact Us

Questions about this Privacy Policy or FIELDIVERSE's privacy practices may be directed to: